Benchmarking… Should you bother?
To benchmark or not to benchmark—is that a question you’re facing? If you oversee call centers or work frequently with metrics, benchmarking to determine how you measure up against best practices is...
View ArticleAdd Southern Charm To Your Call Center Training
There is a lot of buzz in the industry about US based companies creating new call centers in Georgia. After reading a couple articles I sat down and gave it some thought. Is it because many Georgia...
View ArticleProblem Solving Skills: a Crucial Call Center Trait
When you’re working in a call center, you never know what the deck is going to deal you. You may get the inquisitive customer, the customer seeking a solution, or even the fed up and angry customer....
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